Introduction
Welcome to Sillage.ae. These Terms and Conditions govern your use of our website and services. By accessing or purchasing from Sillage.ae, you agree to comply with the terms outlined below. If you do not agree, please refrain from using our website.
General Terms
✔ Business Name: Sillage.ae, operated under La Belleza Fragrance FZE
✔ Country of Operation: United Arab Emirates (UAE)
✔ Legal Compliance: All transactions and policies comply with UAE consumer protection laws
Eligibility to Use
✔ You must be at least 18 years old or have parental/guardian consent to use this website.
✔ You are responsible for ensuring that your account details (including passwords) remain secure.
✔ We reserve the right to refuse service or cancel orders if fraudulent activity is suspected.
Product Authenticity & Availability
✔ 100% Authenticity Guarantee: All perfumes sold on Sillage.ae are genuine, branded products.
✔ Stock Availability: Product availability is subject to change without notice. If an item is out of stock, we will notify you and offer an alternative or refund.
✔ Product Images: While we strive for accuracy, images may slightly differ from actual products due to branding updates by manufacturers.
Pricing & Payment
✔ All prices are listed in AED (United Arab Emirates Dirham) and are inclusive of VAT where applicable.
✔ We accept credit/debit cards, Apple Pay, Google Pay, and other secure payment methods.
✔ Payment processing is handled via third-party payment gateways that comply with the highest security standards.
✔ We reserve the right to change prices or correct pricing errors at any time.
Shipping & Delivery
✔ Delivery Areas: We deliver across the United Arab Emirates. International shipping may be available upon request.
✔ Delivery Timeframes: Standard delivery is 1-3 business days, but times may vary due to external factors.
✔ Shipping Fees: Delivery charges will be calculated at checkout. Free delivery may apply for orders above a certain amount.
✔ Missed Deliveries: If you are unavailable during delivery, a re-delivery attempt may be scheduled. Additional charges may apply.
Returns & Exchanges
✔ No refunds for change of mind purchases. Exchanges are allowed within 7 days of delivery if the product remains sealed and unused.
✔ Defective or incorrect items must be reported immediately and remain unused for eligibility.
✔ Perfumes that have been opened or sprayed cannot be returned or exchanged unless proven defective.
✔ Customers are responsible for return shipping costs, except in cases where the item is faulty or incorrect.
Cancellations & Order Modifications
✔ Orders can be canceled or modified before they are dispatched. Once shipped, cancellations are not possible.
✔ If an order is canceled after payment, a refund will be processed within 5-7 business days (excluding transaction fees).
Liability & Disclaimer
✔ Sillage.ae is not liable for allergic reactions or any skin sensitivities caused by fragrances. Please check ingredients before purchase.
✔ We are not responsible for delays caused by courier services, customs, or external factors beyond our control.
✔ We reserve the right to update, modify, or discontinue any product, service, or policy without prior notice.
Intellectual Property Rights
✔ All website content, including logos, images, descriptions, and trademarks, is the property of Sillage.ae and La Belleza Fragrance FZE.
✔ Unauthorized use, reproduction, or distribution of our content is strictly prohibited.
Governing Law & Jurisdiction
✔ These terms are governed by UAE laws. Any disputes will be handled within UAE courts.
Contact Us
For inquiries, please reach out to our customer support team:
📧 Email: care@sillage.ae
📍 Address: United Arab Emirates