At Sillage.ae, we are committed to delivering your 100% authentic perfumes safely and efficiently across the UAE.
Shipping Methods
We offer the following delivery options:
✔ Standard Delivery – 1-3 business days within the UAE
✔ Express Delivery – Same-day or next-day delivery (Available in select locations)
✔ International Shipping – Available upon request; shipping fees and delivery times vary
Shipping Charges
✔ Free Shipping – Available for orders above a specified amount (check at checkout)
✔ Standard Shipping Fees – Calculated based on order size and location
✔ Express Shipping Fees – Additional charges apply for expedited delivery
Order Processing & Dispatch
✔ Orders placed before 2:00 PM UAE time are processed the same day.
✔ Orders placed on weekends or public holidays will be processed the next business day.
✔ Once your order is shipped, you will receive a tracking number via email or SMS.
Missed Deliveries & Reattempts
✔ If you are unavailable at the time of delivery, our courier will attempt to contact you.
✔ A re-delivery attempt may be scheduled, and additional charges may apply for multiple failed deliveries.
International Shipping
✔ We ship to select Gulf countries upon request.
✔ Customs duties and import taxes (if applicable) are the responsibility of the customer.
✔ Delivery times for international orders may vary based on destination and customs clearance.
Damaged or Lost Shipments
✔ If your order arrives damaged, please contact us immediately with photos of the package.
✔ If your package is lost in transit, we will coordinate with the courier to resolve the issue.
For any shipping-related inquiries, please reach out to our customer support team at care@sillage.ae.