Privacy Policy & Cookies Policy
Introduction
At Sillage.ae, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website, make a purchase, or interact with our services.
By using Sillage.ae, you agree to the terms set forth in this Privacy Policy. If you do not agree, please refrain from using our website.
Information We Collect
Personal Information
We collect personal details that you provide to us, including but not limited to:
✔ Full name
✔ Email address
✔ Phone number
✔ Shipping and billing address
✔ Payment details (processed securely via third-party payment gateways)
✔ Any additional information provided through customer service inquiries or forms
Non-Personal Information
We may automatically collect non-personal information about how you interact with our website, such as:
✔ IP address
✔ Browser type
✔ Device type
✔ Pages visited and time spent on the website
✔ Referral sources (how you found our website)
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve user experience, analyze website traffic, and personalize content. More details are provided in our Cookies Policy below.
How We Use Your Information
We use your personal information for the following purposes:
🔹 Order Processing: To process, fulfill, and ship your orders.
🔹 Customer Support: To respond to inquiries, resolve issues, and provide assistance.
🔹 Marketing & Promotions: To send promotional offers, newsletters, and updates (you can opt out anytime).
🔹 Website Optimization: To analyze website performance and improve user experience.
🔹 Security & Fraud Prevention: To detect and prevent fraudulent activities or security threats.
How We Protect Your Information
We implement strict security measures to protect your data, including:
🔒 SSL encryption for secure transactions
🔒 Limited access to personal data by authorized personnel only
🔒 Compliance with UAE data protection regulations
Sharing Your Information
We do not sell, rent, or trade your personal information. However, we may share your data in the following cases:
✔ Payment Processors: Your payment information is securely processed by third-party payment gateways.
✔ Shipping Providers: To ensure the timely delivery of your orders.
✔ Legal Compliance: If required by law, government authorities, or to protect our legal rights.
Your Rights & Choices
You have the right to:
✔ Access & Update Your Information: Modify your details by logging into your account.
✔ Opt-Out of Marketing Emails: Unsubscribe from promotional emails anytime.
✔ Request Data Deletion: Contact us to request the deletion of your personal data, subject to legal obligations.
Cookies Policy
What Are Cookies?
Cookies are small text files stored on your device when you visit Sillage.ae. They help improve website functionality, provide a personalized experience, and remember your preferences.
Types of Cookies We Use
✔ Essential Cookies: Necessary for website functionality (e.g., shopping cart, secure login).
✔ Analytical Cookies: Help us analyze website traffic and improve user experience.
✔ Marketing Cookies: Used to display relevant advertisements and promotions.
Managing Cookies
You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain functionalities of our website.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before providing personal information.
Changes to This Policy
We may update this Privacy & Cookies Policy periodically. Any changes will be posted on this page, and continued use of our website signifies your acceptance of these changes.
Contact Us
If you have any questions or concerns regarding this policy, please contact us at:
📧 Email: care@sillage.ae
📍 Address: United Arab Emirates